General
In the description that follows, the terms "we", "us" and "our" all refer collectively to Just Rackets and its parent and subsidiary companies. The terms "you" and "your" refer to any user of any services and products described or sold by us whether or not they are sold via this website.
Returns policy for online sales
In compliance with EU regulations you have the right to cancel your order (unless the goods have been customised) within seven days of receipt of the goods providing the goods are returned to us in their original condition within 14 days of purchase.
In the event that you cancel an order under the terms of this Returns Policy, you will be responsible for paying all shipping costs involved .
Returning Faulty Items: Please ensure that you inform us of any damage to goods at the time of receiving them as soon as possible to avoid any delays in receiving a replacement or refund. It is the customers responsibilty to send faulty items back using a safe and secure method.
For large items we can arrange an uplift which we will charge at cost. (justrackets.com accept no responsibilty for the postage back for faulty item.)
Exchanges: Please state clearly the PRODUCT CODE, NAME, AND SIZE of any exchange items. It is your responsibility to ensure that the items are sent back using a safe and secure method. You must also take reasonable care of the goods. If you need replacement items, we will have to charge you postage for these (even if the original order may have been postage free)
In any other circumstances we will only accept cancelled orders, at our sole discretion. In the event that we accept an order cancellation, your account will be credited with the appropriate sum less a 10% handling charge.
Shoe Returns
If the customer has chosen the wrong size and returns the shoes, the customer will be liable for the cost of all additional shipping, unless the mistake was made by the company.
Return of goods address
TGM
JUSTRACKETS
UNIT 6 WEDGWOOD WAY
PIN GREEN INDUSTRIAL ESTATE
STEVENAGE
HERTS
SG1 4QB